Refund and Return Policy

At CBM ECOMMERCE, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

• Eligibility: Items must be returned within 30 days of receipt in their original condition, unused, and with all tags and packaging intact.
• Non-Returnable Items: Certain items like perishable goods, personal care items, and customized products are non-returnable.

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days to your original payment method.

3. Exchanges

• We only replace items if they are defective, damaged, or sent in error.

4. Return Shipping

• The customer is responsible for return shipping costs unless the item was received damaged or incorrect.

5. How to Initiate a Return

• Contact us at inquiry@cbmecom.shop with your order number and reason for return.
• Our team will guide you through the return process.

6. Late or Missing Refunds
If you haven’t received your refund after the stated processing time, please:

• Check your bank account or credit card statement.
• Contact your bank or payment provider.
• Reach out to us at
•  inquiry@cbmecom.shop
•  for further assistance.

7. Policy Updates
This policy is subject to change. Please review it periodically for any updates.